Choose the right service plan to ensure maximum uptime

Our range of service products can be customized to meet your needs. Buy the plan that’s right for your process and ensure you get the support you’re looking for.

Mark Calvert
Global Head of Service

Protect

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  • Standard with any analyzer purchase
  • Technical support via telephone and email
  • Regional service centers provide expert support and repairs
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Peace of Mind

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  • Cost-effective support
  • Up to 15% discount on spares
  • Regular, planned, preventative maintenance, managed by Servomex
  • Improved reliability
  • Increased uptime
  • Process optimization
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Partnership

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  • Full lifecycle support for maximized uptime from day one
  • Cost-effective delivery of the highest possible measurement availability for your analyzer, starting with FAT and Commissioning
  • A customized VIP service designed to match your end-to-end process needs
  • Full access to Servomex expertise and resources
  • A 15% discount on additional service and spares
  • An ongoing service relationship that ensures peak performance from start to finish
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Meet the team leaders keeping your analyzers running

Mark leads our global service teams to meet customer needs and exceed their expectations, promoting best practice and delivering the same high standards of service across the world.

Mark Calvert, Global Head of Service

As Service Manager for the Asia Pacific region, Nick is responsible for the operations of the service team within South East Asia. His key tasks are to drive service growth, build the team and maximize customer satisfaction.

Nick Tan, AsPac Service Manager

Neil is an experienced leader who has worked in a variety of service, operations, sales and technical support disciplines. He has managed field and office-based staff across many global locations within gas analysis, medical device and semiconductor markets.

Neil Tiley, EMEAI Service Manager

As Service Manager for the Americas, Chris is responsible for the successful operation of our repair depots and field service groups throughout the region.

Chris Galley, Service Manager, Americas

Download the Servomex Service resource pack

‘Our Service resource pack contains all you need to know about our global support for your system, delivered locally. Get peace of mind for your measurements – download the resource pack today.’

Mark Calvert
Global Head of Service

Our standalone service products

Service center support

For a rapid response located close to customers, our state-of-the art service centers provide a full range of support, including analyzer repairs, preventative maintenance and upgrades, all carried out by experienced experts.

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Service agreements

Regular servicing of your gas analysis systems adds real value to your operations, with proactive maintenance and an ongoing expert partnership. We offer pre-structured or customized service packages to meet your individual process needs.

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Commissioning

Get the analyzer performance you expect from the outset, with installation and configuration by our highly trained commissioning engineers. Our fast, seamless service delivers complete peace of mind that your gas analysis system is working correctly.

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Health check

Evaluation by an expert Servomex engineer delivers the assurance that your gas analyzer is performing as expected and producing reliable measurements. This proactive approach to your analyzer maintenance detects anomalies before they become costly problems, and avoids the expensive downtime required for unscheduled repairs.

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On-site service support

Ranging from emergency assistance to routine maintenance, on-site support from Servomex ensures that gas analysis in your plant remains efficient and safe. With global coverage, our local teams can rapidly provide a helping hand, wherever you are.

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Training

Our customized training programs can help you get the best performance from your Servomex analyzer. Benefit from our expertise with hands-on, practical analyzer experience at one of our global training centers, or on-site at your own facility.

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FAT

Get peace of mind that your gas analysis system will operate exactly as expected, with a Factory Acceptance Test (FAT). Conducted in partnership with our expert personnel at a Servomex regional service center, it ensures your system meets specifications prior to dispatch.

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Spares

Access to the right spare parts and consumables is critical to maintaining your plant operations and ensuring continued productivity. Our spares service rapidly delivers high-quality, authorized parts, wherever and whenever you need them.

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Rentals

Source a temporary replacement analyzer quickly, with complete confidence that it will operate correctly. An extensive range of our analyzers are available to hire, with full application and service support from our business centers.

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Not sure which plan is right for you? Need a custom plan? Talk to our sales team

Our experts will guide you to the best solution for your analyzer, budget and process.


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