Support designed to safeguard and optimize your process

Servomex Uptime+ is a modular service solution that can be customized to meet your unique requirements.

What to expect from your Uptime+ solution

Expertise when you need it

When you encounter a problem or need support, we’ll deliver the help you require.

A timely response

When unexpected failures occur, we’ll react promptly to help limit your downtime.

Minimized losses

Our services will reduce your process downtime and keep the costs of lost production down.

Fewer unplanned stoppages

Reduce the risk of unexpected delays, allowing scheduled maintenance when it suits you.

Optimum accuracy

Keep your analytical system operating at peak performance with regular servicing and calibration.

Improved control of TCO

Make sure you have your total cost of ownership in hand with a service product that supports the big picture.

Up-to-date assets

Ongoing maintenance and support will ensure your gas analyzers are at the cutting edge of performance.

Less disruptions

We deliver continuous support for your process that maximizes uptime and enhances your productivity.

Product knowledge

Ensure you have the level of understanding you need with our expert advice and training packages.

UpTime+ Service Picker

Create your modular plan in a few clicks by browsing and selecting the level of service you require from our Reactive, Scheduled, and Performance service options, or select Service Plan for our comprehensive coverage across all categories.

When you are ready, click the button below to speak to an expert.

What does unplanned downtime cost you? How important is it to eliminate downtime quickly and efficiently?

Level 1

  • Dedicated Team
    Access to tech support team
  • Guaranteed remote support response time
    < 8 business hours
  • Guaranteed enquiries reply
    < 10 business days
  • Number of calls
    Unlimited
  • Performance annual report
    % success

Level 2

  • Dedicated Team
    Access to tech support team
  • Guaranteed remote support response time
    < 6 business hours
  • Guaranteed enquiries reply
    < 4 business days
  • Number of calls
    Unlimited
  • Performance annual report
    % success

Level 3

  • Dedicated Team
    Access to tech support team
  • Guaranteed remote support response time
    < 4 business hours
  • Guaranteed enquiries reply
    < 2 business days
  • Number of calls
    Unlimited
  • Performance annual report
    % success & events overview

Service plan

  • Dedicated Team
    Access to tech support team
  • Guaranteed remote support response time
    < 4 business hours
  • Guaranteed enquiries reply
    < 2 business days
  • Number of calls
    Unlimited
  • Performance annual report
    % success & events overview

Level 1

  • Knowing your plant
    Preferred engineer
  • Time to site (aim - parts must be available)
    < 7 business days
  • Priority on repairs
    Priority over no contracts
  • Courtesy follow up call
    Yes

Level 2

  • Knowing your plant
    Preferred engineer
  • Time to site (aim - parts must be available)
    < 5 business days
  • Priority on repairs
    Priority over no contracts
  • Courtesy follow up call
    Yes

Level 3

  • Knowing your plant
    Preferred engineer
  • Time to site (aim - parts must be available)
    < 3 business days
  • "No charge" repairs
    1 visit free (labour) / year
  • Priority on repairs
    Priority over no contracts
  • Courtesy follow up call
    Yes

Service plan

  • Knowing your plant
    Preferred engineer
  • Time to site (aim - parts must be available)
    < 3 business days
  • "No charge" repairs
    1 visit free (labour) / year
  • Priority on repairs
    Priority over no contracts
  • Courtesy follow up call
    Yes

Level 1

  • Priority on repairs
    Priority over no contracts
  • Updates
    Every 5 business days

Level 2

  • Priority on repairs
    Priority over no contracts
  • Updates
    Every 5 business days

Level 3

  • "No charge" repairs
    1 repair free (labour) / year
  • Priority on repairs
    Priority over no contracts
  • Updates
    Every 3 business days

Service plan

  • "No charge" repairs
    1 repair free (labour) / year
  • Priority on repairs
    Priority over no contracts
  • Updates
    Every 3 business days
Do you have a maintenance plan? How valuable is it for you to reduce the likelihood of a failure and monitor analytical system status?

Level 1

  • SHS audit*
    SHS audit with parts list (year 1)
  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "RAG" report
  • Courtesy follow up call
    Yes

Level 2

  • SHS audit*
    SHS audit with parts list (year 1)
  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "RAG" report
  • Courtesy follow up call
    Yes

Level 3

  • SHS audit*
    SHS audit with parts list (year 1)
  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "Value" report
  • Annual report
    Annual product status report
  • Courtesy follow up call
    Yes

Service plan

  • SHS audit*
    SHS audit with parts list (year 1)
  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "Value" report
  • Annual report
    Annual product status report
  • Courtesy follow up call
    Yes

* SHS parts to be provided by the Customer unless otherwise agreed

Level 1

  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "RAG" report
  • Updates
    Every 15 business days
  • Courtesy follow up call
    Yes

Level 2

  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "RAG" report
  • Updates
    Every 10 business days
  • Courtesy follow up call
    Yes

Level 3

  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "Value" report
  • Updates
    Every 5 business days
  • Courtesy follow up call
    Yes

Service plan

  • Priority on maintenance
    Priority over no contracts
  • Product report
    Dedicated product report
  • "Value" report
  • Updates
    Every 5 business days
  • Courtesy follow up call
    Yes

Level 1

  • Storage
    SMX to store parts at SMX facility

Level 2

  • Storage
    SMX to store parts at SMX facility

Level 3

  • Storage
    SMX to store parts at SMX facility

Service plan

  • Storage
    SMX to store parts at SMX facility
How important is for you to ensure your team and analytical systems are up to date?

Level 1

  • Training level (time is indicative)*
    Product training (2 hours/product), free access to online material

Level 2

  • Training level (time is indicative)*
    Product & Level 1 service training, free access to online material
  • Service Manuals
    Free service manuals

Level 3

  • Training level (time is indicative)*
    Product & Level 1&2 service training, free access to online material
  • Service Manuals
    Free service manuals
  • Refresh training
    2 hours (annual) training refresh for free (in form of online Q&A)

Service plan

  • Training level (time is indicative)*
    Product & Level 1&2 service training, free access to online material
  • Service Manuals
    Free service manuals
  • Refresh training
    2 hours (annual) training refresh for free (in form of online Q&A)

* Maximum of three delegates

Level 1

  • Firmware updates
    Access to update
  • Priority on upgrades
    Priority over no contracts

Level 2

  • Firmware updates
    Access to update
  • Priority on upgrades
    Priority over no contracts

Level 3

  • Firmware updates
    Access to update
  • Priority on upgrades
    Priority over no contracts
  • Software back-up*
    Software back-up

Service plan

  • Firmware updates
    Access to update
  • Priority on upgrades
    Priority over no contracts
  • Software back-up*
    Software back-up

* When applicable

Send your service requirements

Why use a modular solution?

Servomex Uptime+ can be customized to meet your exact requirements, putting your process needs first. It offers a wide selection of services to support your process outcomes.

How Uptime+ works

  • Talk to our regional team to assess your specific requirements
  • Our experts will recommend the right service for you, with a tailored level of support
  • There’s no rigid contract offering – you select only what you need to achieve your targets

Meet the team leaders keeping your analyzers running

Mark leads our global service teams to meet customer needs and exceed their expectations, promoting best practice and delivering the same high standards of service across the world.

Mark Calvert, Global Head of Service

As Service Manager for the Asia Pacific region, Nick is responsible for the operations of the service team within South East Asia. His key tasks are to drive service growth, build the team and maximize customer satisfaction.

Nick Tan, AsPac Service Manager

As Service Manager for the Americas, Chris is responsible for the successful operation of our repair depots and field service groups throughout the region.

Chris Galley, Americas Service Manager

Leading our professional service team in China to provide professional support to customers in key industrial markets to ensure high quality services.

Rainbow Zheng, China Service Manager

An experienced analytical chemist and business manager, Robbert is responsible for the Europe, Africa, and India Service Team. He focuses on operational excellence and increased efficiency to improve service operations and delivery for customers.

Robbert Steenbergen, EAI Service Manager

Savo oversees our inventory of factory-authorized replacement parts and fully tested spares kits, ensuring customers can take rapid delivery of high-quality, authorized Servomex parts, wherever and whenever they are required.

Savo Barbero Lodigiani, Product Manager, Spare Parts

Download the Servomex Service resource pack

‘Our Service resource pack contains all you need to know about our global support for your system, delivered locally. Get peace of mind for your measurements – download the resource pack today.’

Mark Calvert
Global Head of Service

Ready to discuss your tailor-made support package?


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