Standard coverage that reacts to your needs

Our Protect plan is included with your gas analyzer purchase, delivering remote support from our global network of regional service centers, including expert advice and repairs.

What you get

Supplied as standard with your analyzer, the Protect plan delivers technical support, remote access to our experts, and the option to buy the spares and consumables you need.

Uptime

We’ll react quickly to any problems you encounter, providing technical support via telephone and email. If the problem can’t be resolved remotely, our regional service centers will provide repairs to get your process running again. You also have rapid access to our stock of spare parts, optimizing your analyzer uptime.

Spare parts

You’ll have access to our comprehensive spares service, ready to deliver to your site. Our global network of business centers holds extensive stocks of key spares and consumables, allowing us to provide a 48-hour dispatch on parts in stock.

Confidence

With the Protect plan, you’ll have the assurance that comes from knowing your analyzer’s performance is supported. Our service teams are ready to answer your technical questions, and can carry out repairs, maintenance and upgrades.

Here’s how we help

Our expert support, available to all

The Protect plan is our basic package, free to everyone who buys a Servomex analyzer. That means all our customers get access to our global teams for technical support and repair, helping you get the most from your analyzer.

A cost-effective solution

This plan is designed for customers who want the basic level of support with no added cost. It’s an economic solution that delivers easy access to our support network and expert technical assistance.

Global support that’s local to your site

Wherever your site is located, there’s a service center for your region, equipped with workbenches meeting the latest specifications, custom-designed for our analyzers for the highest quality repairs.

Services included in this plan

Regional service support – it's there when you need it

Our regional service centers provide a full range of support for Servomex’s customers, wherever you are in the world, ensuring the life of your analyzer is sustained.

And, if anything goes wrong, we’ll get your gas analysis system up and running again quickly, with expert teams close to your site, and a fast turnaround on in-house repairs and servicing.

Equipped with the latest specification workbenches, custom-designed for each analyzer, our centers carry out maintenance and repairs to the highest quality standards. A dedicated in-house co-ordination team works closely with highly experienced repair engineers, delivering a streamlined, hassle-free service at every center.

With a complete understanding of all our analyzers and the ability to quickly diagnose issues, our experts understand how important gas analysis is to your operation, and are focused on minimizing process downtime.

Ensure your uptime. Contact the service team today

Have you got the service package that suits your needs? Our experts can assess your process requirements and come up with a customized plan that meets your exact requirements.


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