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Service Workshop Technician - Crowborough, East Sussex, UK

Job Function
Date Posted
26 June 2019

Job reference: UK067
Job position- Workshop Technician
Job location- UKTC – Crowborough

Company Profile
Servomex, the world leader in gas analysis is currently recruiting for a Service Workshop Technician for their Crowborough Technical Centre.
Servomex is the leading provider of reliable, accurate and stable gas measurement solutions to industries across the globe.
An acknowledged innovator in gas analysis technologies for more than 60 years, the company's continual leading edge in R&D and manufacturing ensure the delivery of high-performance, cost-effective solutions through a portfolio of dependable products ranging from portable gas analysers to complex process solutions. The company operates at the forefront of the industry and works with leading multi-national companies spanning the hydrocarbon processing, industrial gas, power, semiconductor and healthcare markets. As a truly global organisation, product innovation, excellent levels of customer service and talented people are fundamental to our future success.

Job description
To perform workshop service and repairs, promoting profitability within the department, exceeding customer satisfaction in the support of Servomex products. To maintain acceptable, turn around on workshop repairs and provide technical support, via telephone and email to customers within the region. The primary focus being workshop repairs biased towards TDL (Tunable Diode Laser) with some field service travel as required.

Key Responsibilities will include:
Handle customer and channel partner telephone calls and emails, providing excellent customer service and technical assistance in a timely manner
Primary responsibility focused on workshop service, calibration and repairs
Some field service support will be required from time to time
Field service support/travel not to exceed 30%
Support rental stock and assist in the administration of the rental program by service and calibrating returned analysers and making them available for customers
Receive equipment to be serviced, in a timely manner, and position the department for successful turnaround
Conduct timely evaluations of instruments and provide technically compliant quotations to the service coordinator for distribution
Complete repair reports and any other required reports/documentation
Ensure that Servomex equipment meets the relevant health and safety and local safety requirements
Communication with Service Coordinator for return of repaired units
Engagement and support of Servomex SBS and 5S objectives
Ensure customers are aware of the advantages of our training programs and maintenance contracts and up sell at every opportunity
Document customer feedback/VOC related to service process and product issues and support initiatives to improve performance
Ensure all works are carried out safely, reporting all near misses, continually improving health and safety
Any other duties and responsibilities as determined by Service management

Candidate specification

A proven track of performing electronic repairs and calibration of gas analysers or comparable equipment 

A proven track record of working within a High Tech, electronic or instrumentation industry
Formal electronics training
Field service/repair centre experience
Customer facing experience with excellent customer service skills
SAP experience
Experience of working in a lean manufacturing environment
Experience of Gas Chromatography or TDL Absorption Spectroscopy is an advantage

Servomex offers a comprehensive salary and benefits package commensurate with its status as a world class organisation committed to high performance, customer focus and employee empowerment.