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Service Engineer - Shanghai

Asia Pacific
Job Function
Date Posted
26 June 2019

Job reference: AS023
Job position- Service Engineer
Job location- Shanghai

Company Profile
Servomex, the world leader in gas analysis is currently recruiting for a Service Engineer in Shanghai.
Servomex is the leading provider of reliable, accurate and stable gas measurement solutions to industries across the globe.
An acknowledged innovator in gas analysis technologies for more than 60 years, the company's continual leading edge in R&D and manufacturing ensure the delivery of high-performance, cost-effective solutions through a portfolio of dependable products ranging from portable gas analysers to complex process solutions. The company operates at the forefront of the industry and works with leading multi-national companies spanning the hydrocarbon processing, industrial gas, power, semiconductor and healthcare markets. As a truly global organisation, product innovation, excellent levels of customer service and talented people are fundamental to our future success.

Job description:
The Field Service Engineer will provide typical after sales support to end users for all Servomex Gas Analyzers and sample systems.
The Service Engineer will conduct training, execute in house testing and repairs, and provide technical support to all customers and partners.
Key Responsibilities will be:

• Commission and repair all models of the Servomex product line.
• Ensure that the company’s reputation is maintained and enhanced through exceeding expectations, delighting customers and achieving company objectives.
• To provide technical support to Servomex Technicians, Field Engineers, Applications Specialists and Sales Team, as well as, end users, channel partners and distributors as needed.
• To take responsibility and leadership roles as necessary to assist in the growth and volume of Field Service and Repairs by promoting Training, Service Centre Repairs, Commissioning and Rental programs.
• To aid with technical sales enquiries for Servomex products and help make our customers aware of the advantages of maintenance contracts.
• To complete required documentation for service activities such as field service, training, expense and labour utilization reports by required deadlines.
• To communicate with relevant departments regarding problems with Servomex equipment and systems by utilizing CFS System. Take responsibility for completing all follow up actions required in the CFS process.
• To be responsible for all details of service visits. These include making travel arrangements, contacting end user for final visit confirmation and carrying the required spares inventory to complete repairs.

Candidate Specification:

• A proven track record of working within a Field Service Engineer position with demonstrable experience of installing and troubleshooting and repairing gas chromatographs
• Strong Electronic and Instrumentation background.
• Significant experience with gas analyzers utilizing paramagnetic, IR, Zirconia Coulometric and TDL for process measurements.
• Experienced in providing various levels of customer training.
• Excellent trouble shooting capabilities to solve problems.
• General and sample system integration knowledge
• Ability to interpret maintenance manuals, schematics, and wiring diagrams.
• Competent in MS Office suite and SAP.
• Good written and verbal English skills.
• Ability to work and communicate with multicultural partners.
• Experience in using any other CRM tools.
• Experience and knowledge of Lean manufacturing techniques. Implementing Lean projects.
• Japanese / Mandarin advantageous

Servomex offers a comprehensive salary and benefits package commensurate with its status as a world class organisation committed to high performance, customer focus and employee empowerment.