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Field Service Engineer - UK

Job Function
Date Posted
11 March 2019

Job reference: UK052
Job position- Field Service Engineer
Job location- UK (predominantly the North)

Company Profile
Servomex, the world leader in gas analysis is currently recruiting for a Field Service Engineer for Northern England.
Servomex is the leading provider of reliable, accurate and stable gas measurement solutions to industries across the globe. An acknowledged innovator in gas analysis technologies for more than 60 years, the company's continual leading edge in R&D and manufacturing ensure the delivery of high-performance, cost-effective solutions through a portfolio of dependable products ranging from portable gas analysers to complex process solutions. The company operates at the forefront of the industry and works with leading multi-national companies spanning the hydrocarbon processing, industrial gas, power, semiconductor and healthcare markets. As a truly global organisation, product innovation, excellent levels of customer service and talented people are fundamental to our future success.

Job description
The Field Service Engineer will provide support for all Servomex Analysers and Systems. They will conduct service training for customers and Servomex employees as well as provide technical support to customers and distributors in the UK and EMEAI region.
The position will require travel throughout the UK with occasional travel within the EMEAI region.
Key Responsibilities will include:
To service, repair and commission all Servomex products to ensure that the Company’s reputation is maintained and enhanced through exceeding expectations.
To carry our FAT and SAT of systems
To provide information for quoting service activities
To aid with technical sales enquiries for Servomex products and help make our customers aware of the advantages of maintenance contracts.
To complete repair service and commissioning reports and any other required documentation.
To ensure that Servomex equipment meets the relevant health and safety and local safety requirements and if not, ensure the customer accepts responsibility.
To communicate with relevant departments concerning problems with Servomex equipment and customer requirements using quality and customer complaint procedures.
To provide assistance with systems testing and build to the Systems Engineering department to ensure that systems meet the required performance and specification prior to shipment.
To take part in Customer Service improvement initiatives as required by the Service Manager.
Travel required including UK wide and occasionally other European countries and Middle East
Participation in forecasting and service planning calls

Candidate specification

Experience working within a Field Service Engineer position repairing instrumentation as well as installing and troubleshooting.
Strong Electronic and Instrumentation background.
Experienced in providing various levels of customer training.
Ability to build strong working relationships with customers.
Experienced in working within the following industries - oil and gas, industrial gases, cement, food and chemical
Start up, commissioning, FAT, SAT
Ability to interpret maintenance manuals, schematics, and wiring diagrams.
Competent in MS Office suite and SAP.
Good written and verbal skills.
Strong communication and problem-solving skills
Experienced in working remotely with minimum supervision
Willingness to travel within the UK and EMEAI region
Full UK driving licence
System integration knowledge

Servomex offers a comprehensive salary and benefits package commensurate with its status as a world class organisation committed to high performance, customer focus and employee empowerment.