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Field Applications Specialist - Sugar Land, TX, USA (Field Based)

Location
Americas
Job Function
Engineering
Date Posted
10 January 2019
Job reference: TX009
Job position- Field Applications Specialist 
Job location- Sugar Land, TX, USA

Company Profile
Servomex, the world leader in gas analysis is currently recruiting for a US Field Applications  - IP&E
Servomex is the leading provider of reliable, accurate and stable gas measurement solutions to industries across the globe.
An acknowledged innovator in gas analysis technologies for more than 60 years, the company's continual leading edge in R&D and manufacturing ensure the delivery of high-performance, cost-effective solutions through a portfolio of dependable products ranging from portable gas analysers to complex process solutions. The company operates at the forefront of the industry and works with leading multi-national companies spanning the hydrocarbon processing, industrial gas, power, semiconductor and healthcare markets. As a truly global organisation, product innovation, excellent levels of customer service and talented people are fundamental to our future success.

Job description:
The US Field Applications IP&E will help develop opportunities and applications of Servomex products in the Industrial Process and Emissions (IP&E) market in the Americas region. They will support regional activities and current product range with a customer focus and attention to detail. Understand and resolve customer application issues, technically support front end and post sales, facilitate and deliver expert training, manage customer field trials, and look for opportunities to improve and build revenues.

Key Responsibilities will be:
Understand the measurement principles and technologies associated with the Servomex IP&E product range, specifically photometric analysers and competing products.
To answer applications enquiries, supporting inside sale/sales/customer questions in a timely manner.
Lead the management of application enquiries in the region.
Liaise with the sales teams to identify the need and manage customer field trials, communicate directly with customers, attendance at customer site when required as a technical expert.
To provide technical support for field/aftersales issues, co-ordinating activities and communicating with sales/customer.
Field applications support for important, novel or complex opportunities.
Create and communicate new application opportunities and developments in the region.
To evaluate and field trial new analysers as part of the NPD process.
Technical lead and support for internal and external training, plus preparation of technical training materials.
Identify customer needs and work with the marketing communications team to generate sales support and training materials.
Travel as required (typical 30%) to resolve site issues and support field sales visits.
To work within the Applications team and participate in promoting the overall aims and objectives.
To work to the Company’s policies, procedures and standards.

Candidate Specification:
Proven experience working with gas analysers and applications
Process Chemistry
Strong communication skills
Experience of dealing with customers
Competence in IT skills with Microsoft Office
Capable of installing equipment, analyzers and providing direct support for live customer site demonstrations
Analytical and computational skills
 
You will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship.
Servomex offers a comprehensive salary and benefits package commensurate with its status as a world class organisation committed to high performance, customer focus and employee empowerment.