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CRM Administrator - Crowborough, East Sussex, UK

Job Function
Administrative Support
Date Posted
16 May 2019

Job reference: UK064
Job position- CRM Administrator
Job location- Crowborough, East Sussex, UK
Company Profile
Servomex, the world leader in gas analysis is currently recruiting for a CRM Administrator based at their Crowborough head office.
Servomex is the leading provider of reliable, accurate and stable gas measurement solutions to industries across the globe.
An acknowledged innovator in gas analysis technologies for more than 60 years, the company's continual leading edge in R&D and manufacturing ensure the delivery of high-performance, cost-effective solutions through a portfolio of dependable products ranging from portable gas analysers to complex process solutions. The company operates at the forefront of the industry and works with leading multi-national companies spanning the hydrocarbon processing, industrial gas, power, semiconductor and healthcare markets. As a truly global organisation, product innovation, excellent levels of customer service and talented people are fundamental to our future success.

Job description
To lead the business in data governance and IS solutions, and support business process improvements using Salesforce.
Key Responsibilities will be:

To support business processes improvements and projects, through Salesforce enhancement as required.
Serve as a point of contact to provide user support globally and support regional superusers.
Manage security, users, roles, profiles, groups, queues and other Salesforce setup options as necessary.
Prepare data files and upload the data to Salesforce using data loader, data import wizard or 3rd party tools.
Create certified reports in Salesforce to meet operational requirements as required.
Test and QA all enhancements/changes before deployment.
Manage and maintain the Salesforce application including functional day-to-day operations.
Train and support end users with the use of Salesforce application.
Operate to lean methodology, support Kaizen events and changes as required.
To work to the company’s policy, procedures and standards and carry out any duties and responsibilities as the company assigns.

Candidate Specification:

Experience as a Salesforce Administrator.
Experience in supporting Salesforce users.
Great team player, with strong communication skills.
Configurations – standard and custom objects, workflows and validation rules etc.
Data manipulation and cleaning.
Strong documentation and training skills.
Previous project management experience
SAP experience
Salesforce report dashboard

Servomex offers a comprehensive salary and benefits package commensurate with its status as a world class organisation committed to high performance, customer focus and employee empowerment.