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Applications Engineer - USBC, Woburn, MA, USA

Job Function
Date Posted
3 April 2019

Job reference: MA011
Job position- Applications Engineer
Job location- Woburn, MA, USA

Company Profile
Servomex, the world leader in gas analysis is currently recruiting for an Applications Engineer for their Woburn, MA site.
Servomex is the leading provider of reliable, accurate and stable gas measurement solutions to industries across the globe.
An acknowledged innovator in gas analysis technologies for more than 60 years, the company's continual leading edge in R&D and manufacturing ensure the delivery of high-performance, cost-effective solutions through a portfolio of dependable products ranging from portable gas analysers to complex process solutions. The company operates at the forefront of the industry and works with leading multi-national companies spanning the hydrocarbon processing, industrial gas, power, semiconductor and healthcare markets. As a truly global organisation, product innovation, excellent levels of customer service and talented people are fundamental to our future success.

Job description
To help develop opportunities and applications of Servomex products (Primarily DF products) in Industrial Gas and Semi-Conductor industry Globally. To support global activities and current product range with a customer focus and attention to detail. Understand and resolve customer application issues, technically support front end, give expert training to customers both inside and outside.
Key Responsibilities will include:
Understand the measurement principles and technologies associated with the Servomex P&S, analysers and competing products.

To analyse customer application details (process stream chemical composition, temperature, pressure etc.) and estimation of analyser measurement to specify solution.
Work with Sales and Marketing teams to identify customer needs and generate sales support, training materials, and PR etc.
Good presentation and communication skills to provide relevant training/support to internal/external customers.
Support and evaluate type testing and field trials for New Product Development (NPD) and existing product improvements.
Technically support Inside sales and local sales teams to offer the best solution for our customers.
To advise manufacturing and Service, where appropriate, to fulfil customer requirements.
Work with UK Technical centre and US Technical centre to provide and develop new application opportunities.
Travel as required to resolve site issues

Candidate specification
Experience working with gas analysers and/or applications in the Industrial Gas/Semiconductor industry preferable.
Hands–on operation and basic service understanding of Industrial Gas and Semi-Conductor products.
Competence in IT skills with Microsoft Office
Strong communication and presentational skills
Analytical and computational skills.
Team work and good ownership/accountability.
Customer focused problem solving
Experience and knowledge of Lean techniques.

You will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship.
Servomex offers a comprehensive salary and benefits package commensurate with its status as a world class organisation committed to high performance, customer focus and employee empowerment.